Complaints and disputes

Sometimes the result can turn out differently than expected. This can potentially lead to a complaint. It is important for everyone involved that you let us know what you are not satisfied with. Then we can together start looking for a solution. You can rest assured that we will take your complaint seriously and deal with it carefully. Expressing a complaint and handling it is a right of every patient, as laid down in the Care Quality, Complaints and Disputes Act (Wkkgz).

Who can you contact?

Our advice is to first discuss your complaint with the person to whom the complaint relates. He then has the opportunity to acknowledge any errors or shortcomings and to rectify any misunderstandings.

Are you not satisfied?

It may be that your complaint has not been resolved satisfactorily following the initial contact. Or you might not want to discuss the complaint directly with the person (s) involved. In that case, you can submit your complaint in writing to the complaints officer.

The complaints officer will ensure that you receive the best possible guidance. The complaints officer can organize a meeting between you and the person who is the subject of the complaint, in which the complaints officer can be present as an impartial discussion partner. The complaints officer has a duty of confidentiality about everything you say. Your complaint will only be made known to others with your permission.

Are you still not satisfied?

You have the right to apply to a so-called disputes committee. You can submit a complaint via their website to:

Healthcare Disputes Committee
degeschillencommissiezorg.nl
Box 90600
2509 LP The Hague